Terms and Conditions
Collection and Delivery
Simply call to arrange a convenient collection time/date.
The collection and delivery service is free to customers in Wheatley. Collection and delivery services may not apply to customers outside of Wheatley or may carry an extra charge. We reserve the right to implement this at any time. We will endeavour to provide prior notice of this where possible
Timing Your Collections and Deliveries
Storage at our premises is very limited. If you have arranged to collect items from our premises and fail to do so on the arranged day, an extra charge of £5.00 will be applied for storage of your ironing. This charge also applies should we need to store your items for over 24 hours due to a failed delivery attempt (i.e. you are unavailable at the time of delivery despite it having been pre-arranged.) Please could we ask that customers only arrange a collection of ironing if they will be able to receive delivery of their ironing within 48 hours, especially if a Planned Closure is imminent. This ensures that there is always room for customers ironing to be stored cleanly and safely and that no customers have to be turned away due to lack of storage space.
Service
Any items for which hangers are provided will be returned hung unless you have requested otherwise. All other items will be folded.
We use professional ironing systems and so are able to provide customers with a higher standard of service than many other ironing services. If there are still creases in your items that our irons are unable to remove, this is usually an indication that the garment had dried out too much before reaching us or had been stored inappropriately.
If, despite our best efforts, we are unable to iron your item to our usual high standard, we will include a Quality Advice Note with your ironing to give an indication of the problem. Please note that we are unable to give full or partial refunds for customer satisfaction reasons if a Quality Advice Note has been included with your ironing.
Condition of Your Ironing
We will only iron clothes that are clean. Please do not send dirty or unwashed items as these will be returned to you un-ironed. Our minimum order charge of £10.00 will still apply even if we are unable to iron any items due to cleanliness. For example, if you provide us with £10.00 worth of ironing but we are unable to iron £5.00 worth due to the items being unclean, we will still charge £10.00 for that load of ironing. This is to cover the cost of our time and travelling.
Damage to Your Items
In the highly unlikely event of any damage to your items, a maximum compensation fee of £50 per item will be paid. The amount paid is dependent on the damage caused and the current value of the item(s) in question.
All items are inspected for damage prior to ironing and any items found to have existing iron damage will not be ironed.
Pricing
Our prices are very competitive and offer you excellent value for money.
All prices are subject to review and the pricing strategy may be altered at any time if considered necessary.
Payment Terms
Payment is requested upon delivery of your ironing.
We accept cash and are only able to accept cheques for amounts over £50.00. An itemised receipt for your records is provided. We do not offer a credit system or customer accounts - all loads are paid for individually.
There is a minimum order charge of £10.
Use of the Pressed For Time Ironing Service Website
This site is owned and controlled by Pressed For Time Ironing Service. The information and data on this site is subject to revision without notice and Pressed For Time Ironing Service may revise these disclaimer points at any time by updating this notice.
By accessing and/or browsing the Site, you are acknowledging and agreeing that:
i) All intellectual property rights relating to the site are the property of Pressed For Time Ironing Service and you agree not to copy, reproduce, transmit, distribute or create derivative works of any part of the site for commercial gain, nor assist any third party to distribute or commercially exploit all or any part of the site. In the normal course of browsing through the site, Pressed For Time Ironing Service agree to your printing or downloading to a stand-alone personal computer, extracts for personal use provided both that Pressed For Time Ironing Service is the acknowledged source including the reference www.pressedfortimeironing.com and that Pressed For Time Ironing Service may revoke this permission at any time.
ii) The site is provided on an "as is" and "as available" basis and Pressed For Time Ironing Service makes no express or implied warranties or representations in relation to it. This includes, without limitation, any implied warranties or representations of satisfactory quality, fitness for a particular purpose, availability, completeness or accuracy.
iii) Pressed For Time Ironing Service shall not be liable for any loss or damage arising from, or in any way connected with, your use of the site or any information contained or derived from it (even where Pressed For Time Ironing Service has been advised of the possibility of such loss or damage). This includes, without limitation, any damage for loss of profits, loss of information, or any other monetary loss.
iv) Pressed For Time Ironing Service shall not take responsibility for the availability or content of any external sites or resources to which it has hyperlinks and might not endorse or approve of any material on sites linked from or to this site. In particular you should note that home pages of sites affiliated to Pressed For Time Ironing Service are individually responsible for their content and expression of opinions. Pressed For Time Ironing Service does not take responsibility for the content of or opinions expressed in any external site and might not endorse or approve of all or any material on the site.
Privacy Policy
Pressed For Time Ironing Service takes the privacy of its users seriously. Generally, you can browse through our website without giving us any information about yourself (including your email address). When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.
If we decide to change our privacy policy for this website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether or not we will disclose it to anyone.
Information Collection
We collect personal information (such as your name, email address and any other details you provide to us that identifies you as an individual) from you when you submit a request for information or when you submit your details for any other reason. Personal information will only be collected with your consent.
When you browse our website, we may also log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend here. We do not link your IP address to any other personal information that you send to us. Like many other websites, we may use a standard technology called a "cookie" to collect information about how you use the website.
Except for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us, for example, by engaging our services.
Use of Information we Collect
We will use your information for general purposes including: fulfilling any requests for information or services placed by you, processing any other transactions authorised by you, personalising your experience on our website, keeping you up to date with news about Pressed For Time Ironing Service, our products and services and providing other information to you which we think you may find of interest. Your personal information shall not be used for any other purposes.
Who May Process Data
Your personal information may be processed by us in accordance with this privacy policy. We take all reasonable care to prevent any unauthorised access to your personal data. Personal information will not be sold or transferred to unaffiliated third parties without your prior consent.
Security Measures
We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data as due to the nature of the Internet, the website is theoretically accessible by any user of the World Wide Web. You should be aware that when you disclose personal information on the website it may be collected by another user and may result in unsolicited messages from other Internet users.
Session Variables
Some sections of our website may require your information to be stored in what's known as a session variable. Session variables exist for the length of your visit.
Access and Changes to Your Personal Information
Upon request, we may provide you with a copy of the personal information which we hold about you (in return for a small fee). Please address requests to enquiries@pressedfortimeironing.com.
At your request, we will use reasonable efforts to update/correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records. However, it may be impossible to delete your information without some residual information because of backups and records of deletionss.
Please address your requests to change or delete your personal information to enquiries@pressedfortimeironing.com.
We will only perform the activities outlined above to the extent that such activities will not compromise privacy or security interests.
Changes to This Policy
We may change this privacy policy from time to time. When such a change is made we will post a revised version on the website. It is your responsibility to view this privacy policy from time to time to be aware of any such change. Your continued use of the website will indicate your agreement to any such change.
For Further Information
If you have any further enquiries or concerns about our privacy policy please email us at enquiries@pressedfortimeironing.com.
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